How to install/add a license
Note
Since FIXEye 4.0.2 (and FIXEye Agent 2.0.0.28) only FIXEye Agent requires a license.
Adding a license file in Windows
- License file is bound during the installation of FIXEye Agent:
- If the path to a license file was not specified during the installation of FIXEye Agent, it can be added to a root folder of FIXEye Agent at any time.
Adding a license file in Linux
Please refer to FIXEye Agent installation (Linux)
Troubleshooting
The following messages caused by license errors may appear in fixeye-agent.log file:
| # | Message | Reason |
|---|---|---|
| 1 | [ERROR] 20180713-06:17:33.729 [12720] [FIXEyeAgent] - Agent was stopped because license is issued for the different version of product! Please call +44 20 369-58-166 or contact us at sales@btobits.com for further assistance. | Wrong version or client name is absent |
| 2 | [ERROR] 20180713-05:57:06.835 [20500] [FIXEyeAgent] - License start date is invalid, agent will be stopped! Please call +44 20 369-58-166 or contact us at sales@btobits.com for further assistance. | Wrong create date |
| 3 | [ERROR] 20180713-06:15:47.497 [19628] [FIXEyeAgent] - License is expired, agent will be stopped! Please call +44 20 369-58-166 or contact us at sales@btobits.com for further assistance. | License is expired |
| 4 | [ERROR] 20180713-06:39:21.434 [15776] [FIXEyeAgent] - License is issued for different platform 'Linux' - agent will be stopped! Please call +44 20 369-58-166 or contact us at sales@btobits.com for further assistance. | Wrong platform |
| 5 | [ERROR] 20180713-07:22:35.489 [23548] [FIXEyeAgent] - The license is not valid! Please call +44 20 369-58-166 or contact us at sales@btobits.com for further assistance. | Can't decode or wrong identifier |
| 6 | [ERROR] 20180713-05:50:15.725 [5340] [FIXEyeAgent] - Unable to open license file: fixeye.license | License file is not found |